Refund Policy
Effective Date: 01/01/2025
At ClashX24, we are committed to providing a fair and transparent refund process for our users. This Refund Policy outlines the conditions under which refunds are granted for tournament entry fees and related services.
1. Refund Eligibility
Refunds for tournament entry fees and services are considered under the following circumstances:
- Tournament Cancellation: If a tournament is canceled by ClashX24 for any reason, registered participants will receive a full refund of their entry fees.
- Technical Issues: If technical problems originating from our platform prevent a participant from competing, a refund may be issued after verification of the issue.
- Withdrawal Requests: Participants who wish to withdraw must submit a refund request at least 48 hours before the tournament’s scheduled start time to be eligible for a full refund.
2. Non-Refundable Situations
Refunds will not be provided in the following scenarios:
- Late Withdrawal Requests: Requests made less than 48 hours before the tournament start time will not be honored.
- Disqualification: Participants disqualified due to violation of our Terms of Service or Code of Conduct are not eligible for a refund.
- No-Shows: Failure to attend a tournament without prior notice does not qualify for a refund.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Request: Email us at clashx2400@gmail.com with the subject line "Refund Request - [Your Username]".
- Provide Details: Include your username, tournament name, date, and a brief explanation of the refund reason.
- Await Confirmation: Our support team will review and respond within 5 business days.
4. Refund Method
Approved refunds will be processed via the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Changes to This Refund Policy
ClashX24 reserves the right to update this Refund Policy at any time. Changes become effective immediately upon posting. We encourage users to review this page regularly.
6. Contact Us
If you have any questions about this Refund Policy, please contact us: